We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.
ONLINE RETURN FOR FULL REFUND
Regularly priced merchandise can be returned for a full refund within 30 days of receiving it. All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours.
- Footwear must be shipped back in original shoe box with lid, inside a polymailer or box
- Do not tape your return label to the original shoe box, we will return to sender
Once we have verified the condition of the return, we will process the refund to your method of payment. Full refunds will be subjected to a $12 shipping fee.
In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns.
EXCHANGES
If you've found that your item isn't quite the perfect size, you can exchange for a different size within 90 days of arrival.
- If we are unable to make the exchange, you will have the option of returning for a full refund or store credit.
All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours.
- Footwear must be shipped back in original shoe box with lid, inside a polymailer or box
- Do not tape your return label to the original shoe box, we will return to sender
All exchanges must be returned within 14 days of requesting the exchange and there will be a $12.00 shipping fee applied.
We do not allow exchanges made on a previously exchanged or Shop Now items.
- If you would like to make an exchange for a new size on the same item from a previously exchanged order, please email us at heygirl@ellesboutique.ca.
- We cannot make exchanges for a new item. Second exchanges will be subjected to a $12 flat rate shipping fee for us to ship out the new size.